Transform complex sales into intuitive conversations
Conversational AI built for high-value, multi-step purchasing journeys that will help your team close deals, guide buyers through self-service, and handle advanced support.
At hightouch.one we build AI-driven conversational experiences that help you sell. Whether you’re offering high-net-worth insurance or custom furniture, our platform handles the complexity.
This means everything from qualifying leads to guiding buyers and answering questions, all through natural, human-like conversations. You get more conversions, lower support costs, and a better experience for everyone involved.
Introducing the 3 big conversational pillars
Sales Team Support
Before your team even gets involved, AI handles the first round: asking, filtering, and
surfacing real leads.
It qualifies leads by asking the right questions (needs, budget, pain points, etc), then
hands off the warm ones to your sales team.
It also knows how to handle objections, upsell when it makes sense, and sound like a
top-performing salesperson — not just a chatbot running a script.
And, for your convenience, it plays nice with the CRM. Every interaction gets logged
straight into Salesforce, HubSpot, or whatever you’re using. This way, there’s no manual
updates or lost context.
Conversational Buying Journeys (Self-Service)
Buyers can browse complex offerings and ask questions, without needing to talk to sales.
Whether it’s a layered insurance plan or a luxury travel package, they get guided through
the details with clear, natural Q&A.
The AI makes smart suggestions along the way, using what it learns to recommend the right
features, upgrades, or package options.
When the buyer is ready, the AI can generate quotes or process orders on the spot with
real-time pricing, availability, and rules built in.
Conversational Customer Support
When questions come up later, the AI’s ready to handle those too. Your customers get fast,
accurate answers without digging through help pages or waiting on hold.
The AI pulls from your internal docs, FAQs, and policies to deliver responses with the depth
of a real support agent (only faster).
When questions become too complex, it hands things off to a human, with full context
included, so no one has to repeat themselves.
The roadmap
We believe in delivering tangible results quickly. Our roadmap keeps everyone aligned, from C-level to IT, so you see value early and often.
4-Hour Workshop
A focused session designed to align decision-makers, tech leads, and compliance, while exploring use cases and ROI potential.
What you get:
- A quick look at what conversational AI can actually do today
- Brainstorming use cases that make sense for your business (like sales qualification, self-service journeys, tier-1 support)
- Checking for any early red flags around feasibility or compliance.
What you walk away with:
- A clear list of high-impact use cases to explore
- Stakeholder alignment on goals, scope, and success metrics.
- Actionable next steps for technical and business validation.
2-Day High-Level Architecture
Working closely with your technical and compliance teams to shape the foundational pillars (architecture, integration points, data flow).
Deliverables:
- A clear diagram of how everything connects, from data flow, AI components, and integrations (CRM, data sources, authentication layers).
- A security and compliance check, including GDPR, CCPA, or any industry-specific rules (like HIPAA or PCI-DSS)
- A heads-up on any risks like data gaps, bottlenecks, or integration challenges..
- A recommended tech stack, whether that’s OpenAI, Dialogflow, or something custom, all with reasons why.
- A high-level rollout plan: timelines, key roles, and what’s needed to get the PoC live
2-Week Proof of Concept (PoC)
Running tests to rapidly validate a single high-value use case, like quoting for a niche insurance product or deploying an AI-driven product configurator for luxury e-commerce.
What we do:
- Design the full conversation flow, from initial greeting to final quote or booking.
- Connect the AI to at least one key data source, like your CRM, pricing engine, or inventory
- Run quick user tests and gather feedback from your team or a small test group.
What you get:
- A functional prototype that talks to your real data and systems in real time
- Early insights on how users interact, where they drop off, and how it performs
- Clear metrics (like time to quote or leads generated) to help you justify the next phase.
Full Implementation
With a validated PoC, we roll out the production-ready version and set you up with a long-term foundation for conversational AI across your business.
What it includes:
- MVP launch with the most valuable features from the PoC, focused on the highest ROI pathways.
- Training so your sales and support teams know exactly how to work with the AI
- Performance tracking and fine-tuning — we monitor how it’s working, adjust flows, and keep improving as new data comes in
- Scaling up across new products, languages, or advanced capabilities like sentiment analysis or omnichannel orchestration
What you walk away with:
A scalable, fully integrated conversational AI platform that drives higher conversions, shorter handle times, and better customer experiences, right from day one.
Industries & use cases
Supplements & Wellness eCommerce
Guides supplement buyers from confusion to clarity, decoding ingredients, matching needs, and enabling smarter retail and wholesale choices.
High-End Financial and Insurance Services
Simplifies insurance, from niche quotes to compliance, and even creates personalized dashboards for high-net-worth clients.
B2B Sales and
Enablement
Speeds up B2B sales by qualifying leads, handling compliance, and serving contract terms and pricing.
Luxury and Custom eCommerce
Personalizes the shopping experience, guiding custom choices and handling real-time comparisons for high-value products.
Luxury Real Estate and Development
Streamlines luxury home sales, managing tours, pre-qualification, mortgage estimates, and design options.
Luxury Travel and Experience Providers
Handles bookings, itineraries, real-time updates, policies, and gear checklists for high-end, adventure, and corporate travel.
We’ve seen the biggest impact in industries where the sale isn’t simple, where buyers need time, context, and a bit of guidance to make a decision.
That said, if your business deals with complex products, high-value services, or multi-step processes, this can work for you too (even if you don’t see your sector listed here).
Results you can expect
Higher conversion rates. Turn inbound interest into qualified leads and close deals faster with less back-and-forth communication. 
Lower support costs. Let AI handle the repetitive stuff so your team can focus on complex tasks that need a human touch. 
Faster time-to-value. See results early through quick proof-of-concept cycles that validate ROI before large-scale rollouts. 
Better customer experience. Offer accurate, personalized answers across web, mobile, and messaging, whenever your customers need them. - Higher conversion rates. Turn inbound interest into qualified leads and close deals faster with less back-and-forth communication.
- Lower support costs. Let AI handle the repetitive stuff so your team can focus on complex tasks that need a human touch.
- Faster time-to-value. See results early through quick proof-of-concept cycles that validate ROI before large-scale rollouts.
- Better customer experience. Offer accurate, personalized answers across web, mobile, and messaging, whenever your customers need them.
We specialize in high-value journeys and build for businesses with complex sales, long cycles, and big expectations.
Our conversational design starts with sales: lead qualification, objection handling, and upselling are seamlessly built right into the flow for a smoother experience.
We’re with you from day one, from the first workshop to rollout and beyond. We’re always making sure everything runs the way it should and keeps improving.
We take privacy seriously. Our solutions are built with GDPR, CCPA, and industry-specific compliance in mind, backed by strong data protection and security protocols.
Ready to elevate how you sell and support?
Give your sales team a boost, let customers buy on their own terms, and offer support that solves problems— all through one AI-powered platform. Let’s turn your complex sales process into simple, natural conversations that get results.